Shipping and Returns

Shipping:

UK Tracked Shipping — £4.95

Free UK shipping on orders over £50.

Orders are typically dispatched within 2–4 working days.

Once dispatched, orders are usually delivered within 2 working days via Royal Mail Tracked 48.

Tracking information will be sent via email once your order has been dispatched.

Returns:

Skincare products must be returned unused, unopened and in their original undamaged packaging.

For hygiene reasons, we cannot accept returns of opened or used products unless proved faulty or damaged on arrival.

If you wish to request a return, please contact us within 14 days of receiving your order.

Approved returns must then be posted back within 14 days of return approval.

Damaged or Faulty Orders:

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs so we can resolve the issue promptly.

Return Shipping:

Unless a product is faulty or incorrect, return shipping costs remain the responsibility of the customer.

We recommend using a tracked service and retaining proof of postage.

Contact:

For shipping or returns enquiries please contact:

hello@saeseaweed.co.uk

Shipping and returns FAQS