Seaweed Store Terms & Conditions
These Terms & Conditions apply to the use of the Sae Seaweed online store and the purchase of skincare and retail products from our website.
By placing an order through our website, you agree to these terms.
We reserve the right to amend these terms at any time.
Products
We aim to ensure all product descriptions, imagery and pricing are accurate. Due to the natural ingredients and small-batch nature of our products, slight variations may occur.
All products are subject to availability.
Orders
The contract between you and Sae Seaweed is formed once your order has been accepted and payment has been received.
Once an order has been placed, we cannot guarantee amendments or cancellations. If you need to make a change, please contact us within 30 minutes of placing your order.
We reserve the right to refuse or cancel orders where necessary, including where products become unavailable, pricing errors occur or fraudulent activity is suspected.
Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
Shipping costs are calculated separately at checkout unless stated otherwise.
Payment is processed securely through third-party payment providers.
Shipping
UK Tracked Shipping — £4.95
Free UK shipping on orders over £50.
Orders are typically dispatched within 2–4 working days.
Once dispatched, orders are usually delivered within 2 working days via Royal Mail Tracked 48.
Tracking information will be sent via email once your order has been dispatched.
Delivery timeframes are estimates only and may vary during busy periods.
Please ensure shipping details are entered correctly at checkout. We cannot guarantee amendments once an order has been placed.
Returns & Refunds
Skincare products must be returned unused, unopened and in their original undamaged packaging.
For hygiene reasons, we cannot accept returns of opened or used products unless proven faulty or damaged on arrival.
Returns that are damaged, altered or not in saleable condition may not be accepted.
If you wish to request a return, please contact us within 14 days of receiving your order.
Approved returns must then be posted back within 14 days of return approval.
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs where possible so we can investigate and resolve the issue promptly.
Unless a product is faulty or incorrect, return shipping costs remain the responsibility of the customer.
We recommend using a tracked service and retaining proof of postage.
Approved refunds will be processed back to the original payment method within 5–10 working days following inspection and approval of returned items.
Original shipping charges are non-refundable unless the item is faulty or incorrect.
Product Information & Allergies
Our products are intended for cosmetic use only.
Please review ingredient lists carefully prior to use.
If irritation occurs, discontinue use immediately.
While our products are formulated using naturally derived ingredients designed to be gentle, individual sensitivities may occur.
Product information provided on this website is not intended to diagnose, treat, cure or prevent any medical condition.
Intellectual Property
All website content, imagery, branding, product names, graphics and written materials remain the property of Sae Seaweed and may not be reproduced or used without prior written permission.
Liability
To the fullest extent permitted by law, Sae Seaweed shall not be liable for indirect or consequential loss arising from the use of this website or products purchased from it.
Nothing within these terms excludes statutory consumer rights.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Contact
For store enquiries please contact:
Store terms and conditions FAQS
How long does shipping take?
Orders are typically dispatched within 2–4 working days. Once dispatched, delivery usually takes around 2 working days via Royal Mail Tracked 48.
Can I amend or cancel my order?
If you need to amend or cancel your order, please contact us within 20 minutes of placing it.
As orders are processed quickly, we cannot guarantee changes beyond this timeframe.
Can I return opened skincare products?
For hygiene reasons, we cannot accept returns of opened or used skincare products unless faulty or damaged on arrival.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with photographs where possible so we can investigate and resolve the issue promptly.
Do you offer free shipping?
Yes — we offer free UK shipping on orders over £50.
Are your products suitable for sensitive skin?
Our formulations are created using naturally derived ingredients and are designed to be gentle on the skin. However, we always recommend reviewing the ingredient list carefully and patch testing before first use.
